Refund Policy
This Refund Policy applies to any paid features, subscriptions, or virtual currency (OASCO Coins) purchased on the Oasco platform.
Free Features
The vast majority of Oasco features are free. No payment is required to use AI, Social, Chat, Finance tracking, or Fun features.
US Consumer Rights
US consumers have rights under applicable federal and state consumer protection laws. Residents of California have additional rights under California Consumer Protection Act and Consumers Legal Remedies Act. If you are dissatisfied with a purchase, contact SUPPORT@oasco.net. We aim to resolve all disputes within 10 business days.
14-Day Refund Right (EU/UK)
If you are in the EU or UK, you have a statutory right to cancel any subscription purchase within 14 days of purchase without giving any reason, under the Consumer Rights Directive. To exercise this right, contact SUPPORT@oasco.net within 14 days.
OASCO Coins
OASCO Coins are virtual currency for use within the platform. Unused OASCO Coins may be refunded within 14 days of purchase. Once coins have been spent on features or services, they cannot be refunded.
Subscription Cancellations
New OASCO+ subscriptions are no longer offered. For an existing subscription, sign in and open Home → Privacy & Data → Support Centre → Payments to request a billing review or cancellation. The in-app Payments support request stays attached to your account so you can follow its progress. OASCO Support will confirm the effective date and remaining access before making a billing change. We do not provide pro-rated refunds for partial subscription periods, except where required by law.
How to Request a Refund
Email SUPPORT@oasco.net with your account email, the item purchased, date of purchase, and reason for refund. We aim to process refunds within 5-10 business days.
Marketplace Purchases
For peer-to-peer Marketplace transactions, refund terms are between buyer and seller. Oasco does not mediate payment disputes but may assist in dispute resolution where fraud is suspected.